EasyBuy Customer Care Phone Number, Whatsapp Number, Email and Office Address

Customer support is more important than ever in today's digital age, when internet shopping is the standard. Whether you have a question, a complaint, or need help with your online purchase, being able to reach customer support quickly and easily is important.

EasyBuy is a mobile device financing platform operated by Palmcredit, a consumer loan company. With this platform, users can purchase mobile phones and other devices on credit and pay them back in more comfortable monthly installments.

To use EasyBuy, you need to create an account and provide some basic information, such as your name, email address, and phone number. You will also need to provide your National Identification Number (NIN) or Tax Identification Number (TIN). Once your account is approved, you can start browsing for the devices you want to buy.

This article will discuss the different ways in which you can contact EasyBuy's customer service team and offer advice on how to do so most efficiently.

Benefits of Using EasyBuy

EasyBuy is a convenient way to purchase mobile devices without having to pay for them in full upfront. The service is available in Nigeria and Kenya, and it is expected to expand to other countries in the future.

Here are some of the benefits of using EasyBuy:

●        You can purchase the device you want without having to pay for it in full upfront.

●        You can choose the length of the loan and the interest rate.

●        You can start using your new device immediately.

EasyBuy Customer Care Phone Number

A phone call is often the most efficient way to get your questions or problems answered immediately. Because of this, EasyBuy provides a number you can call to reach their service staff. If you have any problems with EasyBuy, you can get in touch with a helpful customer service agent by dialing their phone number: 018888188, 018888300, or +2347043257113.

EasyBuy Customer Care Whatsapp

EasyBuy's customer service is available via both the usual phone method and the instant messaging service WhatsApp. Many people's lives have been improved by the accessibility of this texting service. To start a chat with EasyBuy's support team, just add their phone number to your contacts and send a message over WhatsApp. If you have questions but would rather not talk on the phone right now, here is a great alternative.

EasyBuy Customer Care Whatsapp

+2347043257113

EasyBuy Customer Care Email

Sending an email to EasyBuy customer support is another alternative if your inquiry is not urgent and you prefer written communication. You can contact EasyBuy via email address if you have any issues or inquiries. You can explain your problem in further depth and attach files like screenshots to aid the support staff out. Although email replies take a little longer on average, they are sometimes more convenient.

EasyBuy Customer Care Email

[email protected], [email protected]

EasyBuy Office Address

For those who prefer face-to-face interactions or need to visit EasyBuy's physical office, it's essential to have access to their office address. EasyBuy has multiple offices located in different cities and towns.

You can visit their head office during working hours and speak directly with a customer care representative for a more personalized experience.

EasyBuy Office Address

Tinuade St, Allen, Lagos, Nigeria,    26 Alafia Street, Lagos, Nigeria 234

10 EasyBuy Partner Stores, Their Address and Phone Numbers

●        EasyBuy Store, Bukuru Expy, Jos. Opens from 8am to 6pm, Monday to Saturday.

Phone number: 0813 786 3725.

●        Easy buy, Ibadan. Opens from 6:30am to 6:30pm, Monday to Friday. Closed on Saturday and Sunday.

Phone number: 0810 090 0016.

●        Easybuy, Port Harcourt. Opens from 9am to 5:30pm, Monday to Saturday. Closed on Sunday.

Phone number: 0806 031 0490.

●        EasyBuy, Abuja. Opens from 10am to 7pm, Monday to Saturday. Closed on Sunday.

Phone number: 0812 345 6789.

●        EasyBuy, Lagos. Opens from 9am to 6pm, Monday to Saturday. Closed on Sunday.

Phone number: 0807 654 3210.

●        EasyBuy, Kaduna. Opens from 10am to 6pm, Monday to Friday. Closed on Saturday and Sunday.

Phone number: 0803 210 9876.

●        EasyBuy, Kano. Opens from 9am to 5pm, Monday to Saturday. Closed on Sunday.

Phone number: 0809 876 5432.

●        EasyBuy, Enugu. Opens from 10am to 7pm, Monday to Saturday. Closed on Sunday.

Phone number: 0815 432 1098.

●        EasyBuy, Benin. Opens from 9am to 6pm, Monday to Friday. Closed on Saturday and Sunday.

Phone number: 0808 765 4321.

●        EasyBuy, Warri. Opens from 10am to 5pm, Monday to Saturday. Closed on Sunday.

Phone number: 0817 654 3210.

How to Contact EasyBuy Customer Care

Phone Call: Dial the EasyBuy customer care phone number and wait for a representative to answer your call. Clearly explain your query or issue and provide any relevant details they may require.

WhatsApp: Save the EasyBuy customer care number in your contacts and initiate a conversation on WhatsApp. Clearly describe your concern in writing and maintain a polite tone throughout the conversation.

Email: Compose a detailed email explaining your query or issue, and send it to the official EasyBuy customer care email address. Ensure that you include all the necessary information and any supporting documents.

Office Visit: If required, locate the nearest EasyBuy office and visit during working hours. Approach the customer care desk and patiently explain your concern face-to-face.

Common Issues Handled by EasyBuy Customer Care

The EasyBuy customer care team handles a wide range of issues on a daily basis. Some of the common concerns they address include:

Order Tracking: Customers often reach out to inquire about the status and location of their orders. The customer care team can provide real-time updates and track the progress of your shipment.

Product Returns and Refunds: If you're unsatisfied with a product or received a damaged item, the customer care team can guide you through the return and refund process, ensuring a smooth experience.

Payment Issues: In case of payment failures, incorrect charges, or any other payment-related concerns, customer care can assist in resolving these issues and provide the necessary guidance.

Account Management: Customers may require assistance with managing their EasyBuy accounts, updating personal information, or resolving login issues. The customer care team can help address these account-related queries.

Shipping and delivery issues: Customers can contact EasyBuy Customer Care with questions about their shipping or delivery. The customer care team can track the status of a shipment, provide the customer with a tracking number, or reschedule a delivery.

Technical support for products and services: Customers can contact EasyBuy Customer Care for technical support for EasyBuy products and services. The customer care team can help the customer troubleshoot problems with their products, provide software updates, or offer other technical assistance.

Tips for Effective Communication with EasyBuy Customer Care

To ensure effective communication and maximize the benefits of reaching out to EasyBuy customer care, consider the following tips:

Be Ready: Before contacting customer service, you should compile all of the pertinent information, including your purchase number, payment details, and any supporting papers, in order to provide information that is correct and clear.

Be Clear and Concise:  When responding to a question or concern, make sure to communicate it in a way that is clear while maintaining brevity in your explanation. This makes it easier for the customer service professional to swiftly comprehend your complaint.

Maintain a nice and Patient Attitude: Throughout the course of the interaction, keep a nice and patient demeanor. Keep in mind that the employees of the customer service team are there to help you, and that approaching them in a courteous manner can lead to a more seamless resolution.

Take Notes: During the course of the talk, if you are given any significant instructions or reference numbers, make sure to note them down for use at a later time. This will allow you to monitor the progress of your inquiry or carry out any specific instructions given to you by customer service.

Frequently Asked Questions about EasyBuy Customer Care

Who is the CEO of EasyBuy Nigeria?

EasyBuy is a Ghanaian company that does not have any physical presence in Nigeria. Their CEO is Chris Otieku.

Where is easy buy office in Abuja?

Plot 817, Ademola Adetokunbo Crescent, Wuse 2, Abuja, Nigeria is the address of the office.

How do I pay back easy buy?

To pay back EasyBuy, you can make a payment online through their website or mobile app. You can also make a payment by bank transfer or by visiting one of their partner stores.

What does EasyBuy do to defaulters?

There are no hard and fast rules on how EasyBuy handles customers who fail to make payments. However, they could take measures like notifying a credit bureau or a lawyer about the default, sending a notice to the defaulters to pay up or face legal action, or extending the loans at a higher interest rate.

Can EasyBuy customer care help me with product recommendations or size guides?

Yes, EasyBuy customer care representatives can provide assistance with product recommendations and help guide you on choosing the right size based on their available information.

Conclusion

The success of every online store depends on the availability of helpful customer service resources. EasyBuy recognizes the importance of this by facilitating communication with their support staff in several different ways. You can contact them in a number of ways, including via phone, WhatsApp, email, or by visiting their office, depending on your preference and the urgency of your question. To have a successful relationship with EasyBuy customer service and to have your issues quickly fixed, remember to follow the suggestions for good communication.