Baxi Customer Care Phone Number, Whatsapp Number, email address and Office Address

Customer care plays a crucial role in ensuring customer satisfaction and retention. It is an essential aspect of any business as it allows customers to voice their concerns, seek assistance, or provide feedback. A strong customer care system reflects a company's commitment to its customers and their overall experience.

If you are looking for Baxi customer care number, Whatsapp and email address and Office Address, this article focuses on Baxi customer care and how they provide support to their customers. It will discuss the various methods of contacting Baxi customer care, including their phone number, Whatsapp number, and email address. Additionally, the article will provide information about Baxi's office address.

What is a Baxi POS

Baxi POS is a point-of-sale (POS) solution that allows businesses to accept payments from customers using a variety of methods, including cash, cards, and mobile money. Baxi POS is powered by Baxi, a leading digital payments company in Nigeria.

Baxi POS offers a number of features that make it a convenient and secure way for businesses to accept payments, including:

●        Accept payments from a variety of methods: Baxi POS accepts payments from cash, cards, and mobile money. This makes it a convenient option for businesses of all sizes, as it can accommodate the needs of a wide range of customers.

●        Secure payments: Baxi POS uses the latest security technologies to protect customer data. This includes encryption, fraud detection, and risk management.

●        Easy to use: Baxi POS is easy to set up and use. Businesses can get started quickly and easily, without the need for any special training.

●        Affordable: Baxi POS is an affordable option for businesses of all sizes. There are no monthly fees, and the transaction fees are low.

Baxi POS is a great option for businesses that are looking for a convenient, secure, and affordable way to accept payments. It is a reliable and trusted solution that can help businesses grow and succeed.

Benefits of Using Baxi POS

Here are some of the benefits of using Baxi POS:

●        Increased sales: Baxi POS can help businesses increase sales by making it easier for customers to pay.

●        Improved customer service: Baxi POS can help businesses improve customer service by providing a more convenient and efficient way for customers to pay.

●        Reduced costs: Baxi POS can help businesses reduce costs by eliminating the need for cash handling and by providing a more efficient way to process payments.

●        Increased security: Baxi POS uses the latest security technologies to protect customer data.

●        Scalability: Baxi POS is scalable and can grow with your business.

Baxi Customer Care Phone Number

Customers who need assistance can contact Baxi through a customer service helpline that is specifically designated for their use. Customer service representatives receive extensive training so that they can effectively address a diverse range of customers' questions and worries.

Customers who are interested in contacting Baxi can do so by calling their customer service number, which is 01-700 8571, and speaking with a representative personally.

Baxi Customer Care Whatsapp Number

Baxi also provides customer care support via Whatsapp to meet the changing needs of their consumers. Customers can use this easy communication channel to interact with customer service representatives in real time, seeking rapid resolutions to their problems.

Baxi's Whatsapp number ensures that clients can easily reach out for help via Whatsapp at 0908 053 2234.

Baxi Customer Care Email Address

Baxi has an email address where clients can communicate their questions and problems to the company, which may appeal to those customers who prefer written communication or who have more in-depth inquiries.

Baxi's customer service department reads and replies to e-mails from clients with great care, making certain that each inquiry receives the focus and consideration it merits. Customers who require assistance can reach us through this trustworthy channel of communication, which is our email address.

Baxi email addresses are

Support: [email protected]

Partnership: [email protected]

Baxi Customer Care Office Address

In addition to the different methods of contact that were discussed previously, Baxi also gives their office address on their website. This is intended for clients who either desire or are required to deal with the company in person for a variety of reasons. Customers have the ability to have a physical point of contact for any issues that are relevant thanks to the office address.

You are welcome to stop by their office, which is located at 3 Murtala Muhammed International Airport Road, Ajao Estate, Lagos, Nigeria.

Issues Resolved by Baxi Customer Care        

Baxi Customer Care is available to resolve a wide range of issues, including:

●        Technical issues: Baxi Customer Care can help with technical issues such as a malfunctioning POS terminal, a lost or stolen card, or a problem with a transaction.

●        Billing issues: Baxi Customer Care can help with billing issues such as incorrect charges, late payments, or lost statements.

●        Disputes: Baxi Customer Care can help resolve disputes between merchants and customers.

●        Fraud: Baxi Customer Care can help prevent and detect fraud.

●        General inquiries: Baxi Customer Care can answer general questions about Baxi products and services.

Baxi Customer Care is available 24/7 to provide assistance to customers. Customers can contact Baxi Customer Care by phone, email, or chat.

Here are some examples of issues that have been resolved by Baxi Customer Care:

●        A merchant's POS terminal was not working properly. Baxi Customer Care was able to troubleshoot the issue and get the terminal up and running again.

●        A customer's card was lost. Baxi Customer Care was able to cancel the card and issue a new one.

●        A customer had a problem with a transaction. Baxi Customer Care was able to investigate the issue and resolve it.

●        A merchant and a customer were disputing a charge. Baxi Customer Care was able to mediate the dispute and reach a resolution.

●        A merchant was experiencing fraud. Baxi Customer Care was able to investigate the fraud and take steps to prevent it from happening again.

FAQS

How can I contact Baxi customer care?

You can get in touch with them by going to their office, which is located at 3, Murtala Muhammed International Airport Road, Ajao Estate, in Lagos, Nigeria. or via e-mail at [email protected]  if you contact them through their website. You can also reach 01-7008571.

How do I complain to Baxi?

There are a few ways to complain to Baxi. You can:

●        Call Baxi's customer service line at 01-700 8571.

●        Write to Baxi's customer via mail at [email protected] or

●        Complain online using Baxi's Whatsapp number: 0908 053 2234

Who is the owner of Baxi POS?

Through its parent firm, Capricorn Digital Limited (CDL), Baxi has been granted a licence to operate by the Central Bank of Nigeria (CBN).

What is the transaction limit for Baxi?

Baxi permits a maximum of N1,000,000 in transactions each and every day.

 

Conclusion

Baxi's customer care services are meant to prioritise its clients' needs. Customers can quickly seek support with several contact options accessible, including phone, Whatsapp, and email. Baxi's customer service team's promptness and efficiency ensure a great customer experience. Customers can improve their relationship and receive effective support from Baxi by following the customer service guidelines provided.